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At ZYGO, customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
You may request a return if:
The product received is damaged, defective, or incorrect.
The product is unused, uninstalled, and in its original condition.
The product is returned with all original packaging, accessories, manuals, and invoices.
The return request is submitted within 7 days of delivery.
The following items are not eligible for return or refund:
Products that have been used, installed, or damaged after delivery.
Products returned without original packaging.
Customized or special-order products.
Clearance, sale, or promotional items (unless damaged or defective).
Products damaged due to improper handling or misuse by the customer.
If you receive a damaged, defective, or incorrect item:
Contact our customer support team within 48 hours of delivery.
Provide your Order ID along with clear photos or videos of the product and packaging.
Our team will review the request and provide further instructions.
Once approved, a replacement or refund will be processed as applicable.
To initiate a return:
Contact our customer support team with your order details.
Share the reason for the return request.
Wait for return approval from our team.
Pack the product securely in its original packaging.
Ship the item as instructed by our support team.
Returns sent without prior approval may not be accepted.
Once the returned product is received and inspected:
Approved refunds will be processed to the original payment method.
Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.
If the refund is delayed, please contact your bank before reaching out to our support team.
Where possible, ZYGO may offer a replacement instead of a refund for:
Damaged products
Defective products
Incorrect products shipped
Replacement availability depends on stock availability.
If the Return Is Due to Our Error:
Wrong product delivered
Damaged product received
Manufacturing defect
ZYGO will bear the return shipping cost.
Returns will not be accepted for:
Ordered by mistake
No longer required
Change of mind after delivery
Incorrect product selection by the customer
Return shipping charges may be the responsibility of the customer and may be deducted from the refund amount where applicable.
Orders can be cancelled before dispatch.
Once an order has been shipped, cancellation requests cannot be guaranteed.
Shipped orders may be eligible for return according to this policy.
Refunds and returns are subject to verification and approval.
ZYGO reserves the right to reject return requests that do not meet the conditions stated in this policy.
Any fraudulent return requests may be denied.
If you have any questions regarding returns, replacements, or refunds, please contact our customer support team through our Contact Us page.